General Terms and Conditions (GTC)

Version: September 2026

§ 1 Provider

The provider of the products offered on this website and the contractual partner of the customer is:

AlexandroX
Georgios Alexandros Vassiliadis
Gereonstraße 59
52391 Vettweiß
Germany

Email: x@alexandrox.com

§ 2 Scope of Application

These General Terms and Conditions govern all contracts concluded between AlexandroX and its customers concerning the acquisition and use of digital products, software licenses, downloads, and related services.

The offer is primarily directed at businesses, self-employed persons, and professional users. Consumers may also purchase the offered products in accordance with applicable law.

Any differing, conflicting, or supplementary terms and conditions of the customer shall not become part of the contract unless their application has been expressly agreed to in writing.

Mandatory legal provisions, in particular consumer protection regulations, remain unaffected.

§ 3 Subject Matter of the Contract

The subject matter of the contract is the provision of digital software products, software licenses, and, where applicable, supplementary services such as updates and technical support.

The products are provided exclusively in digital form. No delivery is made on physical media or in any other material form.

The exact scope of functionality results from the respective product description and the applicable license terms (EULA).

The license terms form an integral part of the contract and govern, in particular, the granting of usage rights, license restrictions, and the permitted use of the software.

In the event of any conflict between these GTC and the license terms, the specific provisions of the license terms shall prevail.

§ 4 Customer Account

The purchase and use of the offered products require the prior creation of a customer account.

Guest orders are not permitted.

The customer is required to provide complete, accurate, and up-to-date information during registration.

Login credentials must be kept confidential and protected against unauthorized access by third parties.

The customer shall be liable, within the limits provided by law, for activities carried out through the customer account if such activities result from a breach of the customer's security obligations.

AlexandroX is entitled to temporarily suspend or permanently deactivate a customer account in the event of misuse, security risks, or violations of these GTC or the license terms.

The deletion of a customer account may be requested at any time via the contact form provided on the website.

§ 5 Newsletter

Customers may voluntarily subscribe to the newsletter.

Subscription is carried out using the Double Opt-In procedure. The subscription becomes effective only after confirmation of the email address.

Consent to receive the newsletter may be withdrawn at any time with effect for the future.

Unsubscribing is possible via the unsubscribe link contained in every newsletter or via the contact options provided on the website.

§ 6 Conclusion of the Contract

The presentation of products on the website does not constitute a legally binding offer but rather a non-binding invitation to place an order.

By completing the ordering process, the customer submits a binding offer to purchase the selected product.

The contract is concluded as soon as the payment has been successfully processed and AlexandroX accepts the order by providing the download, activating the license, or issuing an electronic confirmation.

AlexandroX reserves the right to reject orders in individual cases, particularly in the event of suspected fraud, misuse, violations of legal provisions, or other legitimate reasons.

The contractual language is German.

§ 7 Prices and Payment Processing

The prices displayed on the website at the time of placing the order shall apply.

All prices include the applicable statutory value-added tax (VAT), unless expressly stated otherwise.

Payment shall be made using the payment methods offered during the ordering process.

Payment processing is carried out through external payment service providers, in particular Stripe and the payment methods offered through that platform.

The customer must ensure that the selected payment method is valid and sufficiently funded at the time the order is placed.

There is no entitlement to the use of any specific payment method.

AlexandroX reserves the right to exclude certain payment methods in individual cases or to add additional payment options.

§ 8 Provision of Digital Content

The products offered are provided exclusively in digital form.

Following successful payment, the customer will receive access to the purchased download and the corresponding license within the customer account.

Provision is generally made immediately after successful payment processing.

If immediate provision is not possible due to technical, security-related, or organizational reasons, the content will be made available within a reasonable period.

The customer is solely responsible for ensuring that the technical requirements necessary for downloading, installing, and using the product are met.

AlexandroX shall not be liable for restrictions resulting from incompatible systems, incorrect configurations, or any other circumstances related to the customer's technical environment.

§ 9 License Terms and Usage Rights

The use of the acquired software is governed exclusively by the applicable License Agreement (EULA).

By purchasing a product, the customer receives only those usage rights expressly granted in the license terms.

The acquisition of a license does not confer ownership of the software or its source code.

Unless otherwise specified in the license terms, the transfer, resale, rental, sublicensing, or any other transfer of licenses to third parties is prohibited.

The customer undertakes to use the software exclusively within the scope of the granted usage rights and in compliance with all applicable license terms.

In the event of a violation of the license terms, AlexandroX may suspend the affected license or revoke the granted usage rights in accordance with the provisions of the license terms.

§ 10 Updates and Support

Unless otherwise specified in the relevant product description or license terms, the purchase of a license includes twelve (12) months of updates and support from the date of purchase.

Updates may include bug fixes, security updates, performance improvements, and functional enhancements.

After the update period has expired, the right to use the purchased software version remains valid. There is no entitlement to further updates, new major versions, or future features after the end of that period.

Support includes the handling of reproducible errors and general assistance regarding the use of the software.

Support does not include, in particular, custom developments, client-specific adaptations, design modifications, consulting services, training, or data migration.

Unless expressly agreed otherwise, no specific response times or service levels are guaranteed.

§ 11 Right of Withdrawal for Consumers

Consumers generally have a statutory right of withdrawal.

However, in contracts concerning digital content that is not supplied on a physical medium, the right of withdrawal expires prematurely if the consumer expressly agrees that AlexandroX may begin performance of the contract before the withdrawal period has expired and simultaneously confirms that the consumer is aware that the right of withdrawal will be lost upon the commencement of contract performance.

This express consent is obtained during the ordering process before the order is finally completed.

Detailed information regarding the right of withdrawal can be found in the separate withdrawal policy.

§ 12 Statutory Warranty

The statutory warranty provisions shall apply unless otherwise provided in these GTC, the license terms, or mandatory legal provisions.

Consumers are entitled in full to the statutory warranty rights provided by law.

For entrepreneurs, the limitation period for warranty claims is one (1) year from the date the product is made available, to the extent permitted by law.

The warranty does not cover defects resulting from improper use, unauthorized modifications, unsupported system environments, or any other circumstances attributable to the customer.

Details regarding liability for software defects are supplemented by the provisions contained in the applicable license terms.

§ 13 Liability

AlexandroX shall be liable without limitation for damages caused intentionally or through gross negligence.

AlexandroX shall also be liable without limitation for damages resulting from injury to life, body, or health, as well as in all cases where liability is imposed by mandatory statutory provisions.

In the event of a breach of a material contractual obligation through ordinary negligence, liability shall be limited to the foreseeable damage typical for the contract.

Material contractual obligations are obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the customer may reasonably rely.

Otherwise, liability for breaches of obligations caused by ordinary negligence is excluded to the extent permitted by law.

In particular, AlexandroX shall not be liable for damages or malfunctions resulting from incorrect configurations, incompatible systems, third-party interference, improper use, or modifications made by the customer.

In the event of data loss, AlexandroX shall only be liable to the extent that the customer has performed appropriate and regular backups and the restoration of the data would have been possible with reasonable effort.

The above limitations of liability shall also apply to employees, legal representatives, agents, and other persons engaged by AlexandroX.

§ 14 Intellectual Property

All copyrights, trademark rights, database rights, design rights, and all other intellectual property rights relating to the website, software, downloads, documentation, and all content made available remain the exclusive property of AlexandroX or the respective rights holders.

Unless expressly authorized in writing, it is prohibited to copy, reproduce, make publicly available, distribute, or otherwise exploit any content, software components, graphics, documentation, or other protected works.

The use of the software is permitted exclusively within the scope of the acquired license and in accordance with the applicable license terms.

The use of the content of this website for automated text and data mining within the meaning of Section 44b German Copyright Act (UrhG) is prohibited.

§ 15 Account Suspension and Termination

AlexandroX is entitled to temporarily suspend or permanently deactivate a customer account where a legitimate reason exists.

Legitimate reasons include, in particular:

• violations of these GTC or the license terms;
• misuse of the customer account;
• attempted fraud;
• unlawful use of the products offered;
• endangerment of the security or integrity of the platform.

Any statutory or contractual rights already acquired shall remain unaffected unless mandatory legal provisions provide otherwise.

Customers may request the deletion of their customer account at any time via the contact methods provided.

Statutory record-keeping and data retention obligations remain unaffected by the deletion of an account.

§ 16 Data Protection

Personal data is processed in accordance with the current Privacy Policy of AlexandroX.

The Privacy Policy contains information regarding the nature, scope, and purpose of the processing of personal data, as well as the rights of data subjects.

The current version of the Privacy Policy is available on the website.

§ 17 Amendments to these GTC

AlexandroX reserves the right to amend these General Terms and Conditions with future effect where a legitimate reason exists.

Legitimate reasons include, in particular, legal changes, technological developments, changes to the business model, or security requirements.

Registered customers will be informed of significant amendments by appropriate means.

Contracts already concluded shall not be affected by subsequent amendments unless mandatory legal provisions require otherwise.

§ 18 Final Provisions

This contract shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers, this choice of law shall apply only to the extent that it does not deprive the consumer of the protection granted by mandatory consumer protection provisions of the country in which the consumer has their habitual residence.

If the customer is a merchant, entrepreneur, legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be Düren, Germany, to the extent permitted by law.

Should any provision of these GTC become wholly or partially invalid, ineffective, or unenforceable, the validity of the remaining provisions shall remain unaffected.

The invalid provision shall be replaced by a legally valid provision that most closely reflects the economic purpose of the original provision.

The same shall apply in the event of any contractual gaps.

§ 19 Language Versions

These General Terms and Conditions may be translated into and provided in other languages solely for informational purposes.

The German version constitutes the sole legally binding version of these General Terms and Conditions.

In the event of any discrepancies, contradictions, translation errors, ambiguities, or differences in interpretation between the German version and any translation, the German version shall prevail exclusively.

Any legal assessment, contractual interpretation, contractual performance, and any disputes shall be determined exclusively on the basis of the German version.

§ 20 Informational Nature of the Translation

This English version is provided solely for informational purposes and to facilitate understanding of the contents of this document.

In the event of any differences between this English translation and the original German version, the German version shall always prevail.

© 2026 AlexandroX – Software Development & Licensing

This English version is provided for informational purposes only. The German version is the sole legally binding version.